Raising the Bar for Revenue Cycle Management

Every day we deliver customized, industry-leading Revenue Cycle Management (RCM) solutions powered by our proprietary EMSmart™ billing platform to improve billing efficiency while increasing your reimbursement.

More than 1,500 EMS agencies nationwide trust EMS|MC. Our RCM solutions are proven to raise net collections above the competition.

With measurable benefits for your program, crew and patients, you’ll see the difference with EMS|MC.

Quicker Billing Turnaround

Reduction of Denials

Faster Collections

Regulatory Compliance

Higher Collections

EMS|MC raises net collections an average of 5.5%.


Smarter Billing

EMSmart, our proprietary intelligent billing platform, provides EMS agencies with unmatched compliant revenue performance

EMSmart is a rules-based processing engine that brings the best of human judgment and automation together to ensure the highest clean claim rate and cash-per-trip results.

Our cloud-based coding platform delivers over 99.7% claim quality levels.

EMSmart Implements Smart Automation in Key Spots of the Billing Process

ICD-10 Coding

Medical Necessity Determination

Level of Service Determination

Priority Determination

Combining technology with human expertise, EMSmart empowers EMS agencies and teams and


Integrates With Your ePCR Solutions


Instantly Returns NAAC Certified Coding Results


Includes Industry-Leading Insurance Discovery


Delivers Reporting, Analytics & Transparency


Client Business Intelligence Portal

Your bird’s-eye view into revenue, reporting, benchmarking and more. Part of EMS|MC’s 360 approach to RCM.

  • Comprehensive Month-End Reporting Package
  • Reporting Capabilities
  • Submit Patient Notes
    • Secure Record Keeping
    • Drive Billing Schedules
  • Daily Deposit Reconciliation Report
  • View Patient Statements
  • Benchmarking
    • Agency Level
    • National Comparison

Delinquent Patient Accounts

Helping You Collect Every Dollar

EMS agencies are meant to help provide critical care, not just serve as debt collectors. But in an increasingly complex environment, handling delinquent patient accounts is a critical part of the RCM process.

With 25 years of experience in EMS billing, you can trust that we are the experts in helping you recover default EMS debt from your patient population and our success is unmatched by any competitor.

Our Lifeline Billing collection agency can take a more direct approach with your delinquent patient population while ensuring a respectful and compassionate approach throughout the process. Our customized collections solutions raise the bar and exceed industry standards, helping you maximize resources, reimbursement and regulatory compliance.

EMS|MC’s Revenue Cycle Management solutions yield over $2.2B annually for our clients.

A Secure Solution

Every layer of our platform offers the highest levels of technology and security controls to ensure you’re protected.

AWS Security Hub

AWS Security Hub

3 Tier security benchmark

Data Loss Prevention (DLP)

Data Loss Prevention (DLP)

Endpoint Protector agent deployed on all endpoints

Dash ComplyOps

Dash ComplyOps

AWS security measurements against HIPAA compliance standards

Managed Detection and Response

Managed Detection and Response

Arctic Wolf’s (MDR) solution provides 24×7 SOC monitoring of the network, endpoints, and cloud environments

Client Relations


Patient Customer Service


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