As I am sure that you will agree,Â training and education is an important part of employee development.Â Â In order to continue to provide high quality customer service to your patients, EMS|MC will begin a training program for our customer service representatives.Â
On Wednesday, May 29th, EMS|MC will conduct a company wide training session from 11:30Â a.m. – 1:00 p.m. (Eastern Time). During this time, theÂ Customer Service phone line will have a recorded message that will instruct the patientÂ to call backÂ after the trainingÂ has been completed.
BeginningÂ June 14th andÂ every other FridayÂ thereafter, theÂ Customer Service Representatives will receive bi-weekly training from 10 a.m. – 11 a.m. (EasternÂ Time). The callers will receive the same recorded message during this hour.Â The firstÂ session is entitled “How to Exceed Quality Expectations on Every Call.”
Patient calls are an important part of our business as EMS|MCÂ serves asÂ an extension of yourÂ agency and the quality of service that you provide to your community.